Privacy PolicyYour Privacy
Your Privacy
Matters to Us
At HOP, we're committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information.
Summary
We collect only what's needed to provide our transport marketplace services. Your data is encrypted, never sold, and you have full control over it.
Information We Collect
- Personal details: Name, email, phone number, address
- Vehicle details: Registration number, type, capacity
- Usage data: How you interact with our platform
- Transaction history: Load bookings, payments, ratings
- Device information: IP address, browser type, device ID
How We Use Your Data
- To match fleet owners with suitable loads
- To process payments and track transactions
- To improve our platform and user experience
- To send important notifications and updates
- To ensure safety and prevent fraud
Data Sharing
- We never sell your personal data to third parties
- Data shared only with service providers for operations
- Legal compliance when required by law
- With your consent for specific purposes
- Aggregated, anonymized data for analytics
Data Security
- Encrypted data transmission (SSL/TLS)
- Secure servers with regular security audits
- Limited employee access to sensitive data
- Regular backups and disaster recovery
- Multi-factor authentication for sensitive actions
Data Retention
- We retain data as long as your account is active
- Financial records retained for 7 years (legal requirement)
- You can request data deletion at any time
- Anonymized data retained for analytics
- Inactive accounts are archived after 2 years
Your Rights
- Access: Request a copy of your data
- Rectify: Correct inaccurate or incomplete data
- Delete: Request permanent data deletion
- Restrict: Limit how your data is processed
- Transfer: Receive your data in a portable format
Questions About Your Privacy?
Our data protection team is here to help you.
Trusted by 850+ Fleet Owners
Join India's fastest-growing transport marketplace with complete data security.